Goods are sold on the understanding that they will be used for their intended purpose only.

No responsibility will be accepted by Hayley Tivendale Hair Extensions for trained on untrained personnel without qualified supervision using or misusing goods and equipment supplied by us.


Pricing of any product is subject to change at any time without prior notice. The website will be updated accordingly if any changes occur.


Payments of goods must be made in full before any orders will be dispatched. You will receive an email when your order has been placed and an additional email when we have dispatched your order.


Cancellations are not accepted once an order has been dispatched.


Please email [email protected] to inform us of any goods being returned.

Return costs are to be covered by the buyer.

Returns will only be accepted when items are in the original packaging and unused.

Any hair orders being returned must have the gold binding intact and in correct bundles. Hair Returns will only be accepted if hair bundle is intact and gold binding has not been removed.

All refunds must be posted back to us by recorded or signed for delivery within 7 working days of receipt. We are unable to accept any responsibility for lost returns.

Refunds will be processed within 5-7 working days on return of items.

When purchasing hair orders please note that all colours can vary from what appears on screen, therefore please refer to Hayley Tivendale Hair Extensions Colour Ring as an accurate guide prior to placing an order.

Delivery of goods

Orders are shipped in the UK using Royal Mail signed for 2nd Class service.

Parcels are delivered within 3-5 working days from purchase subject to stock availability. Times provided are a guideline and shall not be binding.

Please note Hayley Tivendale Hair Extensions cannot be held responsible for any delays that occur due to Royal Mail holidays, strike action or any other delay which is out with our control.

Please note International deliveries may be considerably longer due to external factors.

Please ensure someone is present to sign for delivery.

Company Disclaimer

Due to the lack of control we have over application and operation procedures for the use of glue, glue guns and other application products, our manufacturers and Hayley Tivendale Hair Extensions cannot accept any responsibility whatsoever for any damage or injury caused to third parties.

The purchaser must determine if the glue, glue gun and colours are suitable for their particular requirements prior to application, and that all products are to be used for professional use only.

Hayley Tivendale Hair Extensions do not accept any responsibility for hair that has been coloured or altered in anyway after purchase as we do not recommend colouring or toning of the hair.